1. About This Policy
This SMS Policy describes how Fivecrown Reputation LLC ("Fivecrown," "we," "us") uses SMS text messaging to communicate with our business clients and with their customers on their behalf. By providing a phone number to a Fivecrown client (or directly to Fivecrown), you agree to the terms of this policy.
2. Program Description
Fivecrown operates a reputation-management service for local businesses in the United States. When a business client engages our service, we send SMS messages to that client's customers after a completed service or appointment, inviting them to share feedback about their experience. We do not send promotional, marketing, or sales messages through our SMS program.
3. Types of Messages You May Receive
- Review-request follow-ups after a completed service
- Transactional service-related messages (such as confirmations or reminders, where requested by the client business)
- HELP and STOP confirmation messages
4. How You Opt In
Customers opt in to receive messages from our clients in one or more of the following ways:
- By providing a phone number to a Fivecrown client at the point of service, appointment booking, or intake
- By submitting a phone number through a client business's form, point-of-sale system, or scheduling platform
- By verbally consenting during a service appointment, where recorded by the client
At the point of phone-number collection, clients are required to disclose:
- That a one-time SMS follow-up may be sent
- That message and data rates may apply
- That replying STOP will unsubscribe
- A link to or summary of this policy
5. How to Opt Out
You may opt out of all Fivecrown SMS messages at any time and at no cost. Reply STOP to any message and you will receive a confirmation message and no further texts from that program. You may also opt out by emailing [email protected] with your phone number and the word "STOP."
6. Help and Support
For assistance with any message you receive, reply HELP to that message. You will receive a response with our contact information and instructions for opting out. You may also reach us directly at:
- Phone: (262) 440-9142
- Email: [email protected]
- Mail: 13115 Watertown Plank Rd., Elm Grove, WI 53122
7. Message Frequency
Frequency varies by client. Generally, customers receive one (1) message per completed service or appointment, with no more than two (2) total messages per interaction. We do not send recurring or campaign-style messages.
8. Costs
Message and data rates may apply. Standard message and data rates from your wireless carrier apply to any messages sent to or received from Fivecrown or our clients. Check with your wireless carrier for details.
9. Supported Carriers
We support messaging on all major US wireless carriers, including AT&T, Verizon, T-Mobile, and their affiliates. Carriers are not liable for delayed or undelivered messages.
10. Eligibility
This program is available only to recipients in the United States who are 18 years of age or older. By participating, you confirm you meet these requirements.
11. Privacy
For details on how we collect, use, and share your information, see our Privacy Policy.
12. Changes to This Policy
We may update this policy from time to time. The "Last Updated" date at the top of this page will reflect any changes. Continued participation after changes constitutes acceptance of the revised policy.
13. Contact
Fivecrown Reputation LLC
13115 Watertown Plank Rd.
Elm Grove, WI 53122
[email protected]
(262) 440-9142